Account Data Deletion Request
We value your privacy. If you wish to delete your account and associated data from the Your Next Food (YNF) app, you can do so easily by following the steps below.
Option 1: Delete from within the app
- Open the YNF app.
- Log into your account.
- Go to the Account / Profile tab.
- Scroll to the bottom and click on Delete Account.
- Confirm your action in the pop-up. Your data will be deleted immediately.
Option 2: Request deletion via Email
If you no longer have access to the app, you can request that we delete your account on your behalf:
- Send an email to support@yummynfresh.rw from the email address associated with your account.
- Use the subject line: Account Deletion Request.
- Our support team will process your request and permanently delete your account and associated data within 7-14 business days.
What data is deleted?
When you delete your account, the following data is permanently removed from our servers:
- Your profile information (Name, Email, Profile Picture)
- Your saved addresses
- Your order history linked to the account
Note: If you have pending orders at the time of deletion, we may retain basic transaction data for a limited period (e.g., 30 days) to resolve disputes or fulfill legal obligations, after which it will be anonymized or deleted.